Terms and Conditions
• Like all vintage and antique stores, all sales are final - we do not offer refunds on purchased items. If for some reason an item doesn't fit and hasn't been used or worn, we will offer exchanges for store credit. If an error was made on our part regarding the condition/description of an item, we will of course make every effort to make it right either through return/exchange.
• We are fully licensed by TCU to produce our Fans Vintage Originals - these are "throwback" items - vintage look and feel items that are using trademarked vintage TCU logos. We do not sell any original or homemade items that are unlicensed. We may combine previously licensed items (a vintage patch and a vintage hat, for example) to make a "reworked" vintage item, but we are not creating such items in an unauthorized fashion from scratch.
• We reserve the right to refuse service to anyone at any time for any reason, this includes both for buying and selling appointments at our flex space and in person at Pop-Up Shops.
• We do our best to conduct extensive research on each item to date and value according to available information and resources. Because we are human (and don't work for the Smithsonian or the TCU archives) we may make some mistakes. Any mistakes in dating/valuing an item are purely unintentional as we pride ourselves and our business on accurately (and enthusiastically!) sharing the history of TCU and the vintage gear associated with it.
- Shipping - We ship all items according to the shipping provider and service tier selected at checkout. We ship all orders within 48 business hours. We always provide tracking upon shipment! Once an item is shipped, if it becomes lost or damaged the buyer must contact the shipping provider to file a claim. We do not assume cost or responsibility if packages are lost or stolen after they are shipped from us. We encourage all buyers to utilize shipping options that include insurance! (In four years we've never had a package go missing though!)